| Urgent Requirement || ServiceNow Production Support Analyst || Remote || 6+Months at Remote, Remote, USA |
| Email: [email protected] |
| From: Suraj Prashar, Pivotal [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number (703) 570-8775 * (Ext. 232). Job Title: ServiceNow Production Support Analyst Location: Remote Duration: 6+Months Visa Type: USC/GC/GCEAD Job Description:- Technical Skills: Skill Years/Level of Experience Servicenow Tools Administration P3 - Advanced ServiceNow Business Analysis P3 - Advanced P3 Advanced (7-10yrs experience) Role Description: Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Seeking a non-Technical consultant with several years of consulting experience, root cause analysist, and detailed research that can own and document operational support processes/responsibilities such as: Establishing KPIs + Monitoring/Tracking KPIs platform-level Responding to alarms Documenting/Communicating operational metrics and alarms. Coordinating with new application teams to make sure theyre setup with a support model. Establishing/maintaining proper escalations + coordination with project teams Documenting FAQs and SOPs Recurring Audits: Admin Account and Role Audit Splunk Event Summary Audit User account and Role Audit User Group Audit Deleted Record Audit Admin Impersonation Audit Production Update Audit In addition, we prefer the candidate has experience with the following SN Monitoring Tools and resources: Infrastructure Monitoring: Application/Instance Monitoring Accessible by ServiceNow Customers: Application Insights: ServiceNow Performance Dashboards: Transaction Call Chains: Thread Performance Monitoring Education Level Bachelor's Degree Keywords: green card |
| [email protected] View all |
| Wed Nov 01 19:14:00 UTC 2023 |