| Remote- Production Support Manager IT Operations- C2C/W2 both is fine at Fine, New York, USA |
| Email: [email protected] |
| Hi Hope everything is well. Please review the JD & let me know if you've any consultant. Role-Production Support Manager IT Operations Open Position:-1 Location- Remote Need Manager level candidate What you need: 10+ years experience managing a mid to large size customer facing production support environment. Strong experience with service management, SLA tracking, and operational reporting to customers and management Experience managing projects and tasks. Strong communication skills with peers, customers, and partners Experience in setting up processes using service management tools, Preferably Service Now and Jira Experience managing the health of production application environments. Experience working in a technical support role in a complex architectural environment. Experience working with Vendors. Experience working in offshore model. Experience managing tasks and deliverables. Strong Excel, PowerPoint, and presentation skills Experience with SQL required. Experience with Cloud AWS/GCP desirable Experience with SOAP, EDI desirable Experience in ETL processing is desirable. Understanding of ITIL practices and software delivery Practical knowledge of working with SOWs, SLAs, and Change Requests Ability to foster partnerships and a shared sense of responsibility toward goals. Strong/proven customer focus Capability to approach problems as challenges. Strong planning and coordination skills Bachelors degree or higher in business or technical field or commensurate experience in the field Work experience in delivery management and customer partner or account interaction is a must. Experience working in an onshore/offshore model is a must. Experience working with SaaS providers and Health Edge applications is a plus. Thanks Shivam Technical Recruiter | Empower Professionals ...................................................................................................................................... [email protected] | Official Phone: 732-356-8008 ext 336 | Cell Phone: (231) 538-8587 | Fax: 732-356-8009 : linkedin.com/in/shivam-kumar-873080228 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) -- Keywords: information technology New Jersey New York |
| [email protected] View all |
| Wed Nov 01 20:42:00 UTC 2023 |