| ITSM Systems Analyst with ITIL Experience at Remote, Remote, USA |
| Email: [email protected] |
| From: Kowsalya.A, IDC [email protected] Reply to: [email protected] Role: ITSM Systems Analyst with ITIL Experience Location: Remote Description:- Positions in this function create and deliver high quality system solutions for our applications, products, and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis and serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users requirements. In addition, they create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Core Tasks Solicit, review, and analyze ITSM requirements Write business and technical requirements Communicate and validate requirements with stakeholders Validate solution meets business needs Apply technology to enable business solutions Oversee planning and execution of the work Conduct analyses, needs assessments, and help to broker other technology services Release management, including communications and education Metrics monitoring and risk mitigation Collaborate across teams with business and IT partners Serve as the 'voice of the customer', representing/reinforcing the customer's perspective throughout the product realization cycle Requirements Understanding of IT Service Management (ITSM) process and procedures Proficiency with ServiceNow application functionality and capabilities 2+ years of end-to-end business requirements gathering process 1+ years of working with Agile development methodology and/or ITIL Foundations V3 or V4 Proficiency with PC based software programs (Microsoft Excel, Word & PowerPoint) Understanding of HIPPA compliance Bachelor's degree or equivalent work experience Preferences in addition to Requirements Self-starter with the ability to appropriately assess the need for independent decision-making versus leadership escalation Ability to react to product adjustments and expectations promptly and efficiently Strong technical skills and ability to pick up new technologies quickly is beneficial Excellent communication, interpersonal, and organizational skills Experience with passion for customers and a demonstrated focus on customer experience Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams Ability to work during US business hours to work with business partners Keywords: information technology |
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| Wed Nov 01 22:28:00 UTC 2023 |