| Network Support Technician (Hybrid) - Atlanta, GA(Only Local Candidates) at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Manoj, Gsk Solutions Inc [email protected] Reply to: [email protected] Job Title: Network Support Technician (Hybrid) Location: Atlanta, GA Duration: 6+ Months Job Type: Corp-Corp / 1099 / Contract W2 Interview Type: Either Webcam or In Person Note: Candidates must be local to metro Atlanta area Job Description: Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, researches, & resolves program or systems problems & develops program documentation. Position Responsibilities: Maintain, patch and update CISCO Meraki devices across the enterprise. Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. Coordinate with vendors and business teams to ensure timely resolution. Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. Resolve requests within SLA while providing the highest level of customer service. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about service provided. Run ServiceNow reports as required or requested. Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: Experience supporting Meraki devices in a remote environment. Prior Cisco WLAN experience. Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Experience installing and troubleshooting WiFi networks. Strong customer relationship focus. Detail oriented with the ability to work independently and remotely. Excellent oral, written, and interpersonal communication. History of performing well under pressure. Detail oriented and well organized with the ability to multitask. Experience with the ServiceNow ticketing system. Education and Certifications Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. CISCO Certifications. Skill Matrix Skill Required /Desired Amount of Experience Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. Required 0 CISCO Certifications (MUST UPLOAD CERTIFICATION) Required 0 Experience with the ServiceNow ticketing system Required 5 Years Experience installing and troubleshooting WiFi networks. Required 5 Years Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Required 5 Years Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Required 5 Years Experience supporting Meraki devices in a remote environment. Required 5 Years Cisco WLAN experience Required 5 Years Keywords: wtwo Georgia |
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| Wed Nov 01 23:42:00 UTC 2023 |