| ITSM Consultant (Remote)- Candidate must be from this Tri-state(NY NJ CT) at Remote, Remote, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - ITSM Consultant(Remote) Candidate needs to be local to the tri-state- NY/NJ/CT Role will be remote but individual is required to sometimes come into the office for meetings. Remote mostly, but might need to come into the office in midtown NYC 1 or 2 times a month for meetings. EXPERIENCE: Excellent attention to detail. Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences. Effective presentation skills Ability to prioritize and effectively follow through and manage multiple tasks. Able to work independently and in a team environment. Excellent Microsoft Office tools skills, particularly Excel. Excellent IT knowledge in financial industry and IT Governance. Knowledge in ITIL and best practices preferred. *Experience with ServiceNow In this role you will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below. Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Secondary area of focus is Incident and Problem Management. RESPONSIBILITIES: Host and update documentation for Change Advisory Board (CAB) meetings Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements. Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner. Respond to and support internal (IT) issues and requests as needed. Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management. Keywords: information technology Connecticut New Jersey New York |
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| Thu Nov 02 01:13:00 UTC 2023 |