| ServiceNow Process Consultant || Chino Hills, CA (Remote) at Hills, Minnesota, USA |
| Email: [email protected] |
| From: Ambika, Technosphere Inc. [email protected] Reply to: [email protected] Role: ServiceNow Process Consultant Years of Experience: 10+ years Job Description Primary Skills ServiceNow Administration, ServiceNow Development, ServiceNow Integration Specialization SNOW Consulting: Tech Specialist, Digital Workplaces The ServiceNow Process Consultant plays a pivotal role in helping organizations improve and optimize their business processes by leveraging the ServiceNow platform. They work closely with stakeholders to identify areas for process improvement, design efficient workflows, and implement solutions that enhance productivity and align with organizational objectives. Process Analysis: Collaborate with business stakeholders to understand current business processes and identify areas for improvement. Conduct process assessments, identify bottlenecks, and gather requirements. Process Design: Design efficient and streamlined business processes that leverage the capabilities of the ServiceNow platform. Develop process flowcharts, diagrams, and documentation. ServiceNow Configuration: Configure and customize the ServiceNow platform to implement the designed processes. Create and update business rules, workflows, and forms within ServiceNow. Integration: Collaborate with Integration Developers to ensure smooth integration with other systems and applications. Define integration points and data exchange requirements. Testing and Quality Assurance: Plan and conduct testing activities to validate that the processes are functioning as designed. Ensure process quality and performance meet standards. User Training and Adoption: Train end-users, process owners, and administrators on the newly designed and optimized processes. Support change management and user adoption efforts. Documentation: Create and maintain comprehensive documentation for the designed processes, configurations, and workflows. Develop training materials and user guides. Tools and Applications: The ServiceNow Process Consultant should be proficient in the following tools ServiceNow Platform: In-depth knowledge of the ServiceNow platform, including ITSM, ITOM, ITBM, custom application development, and platform administration. ServiceNow Studio: Proficiency in ServiceNow Studio for customizing and developing applications and configurations. ServiceNow Flow Designer: Familiarity with ServiceNow Flow Designer for creating automated workflows and process automation. Process Modeling Tools: Knowledge of process modeling and diagramming tools, such as BPMN (Business Process Model and Notation). JavaScript: Proficiency in JavaScript for scripting and customizing ServiceNow to enhance process automation and functionality. ServiceNow Integration Hub: Understanding of ServiceNow Integration Hub for building and managing integrations with external systems. ServiceNow App Store: Awareness of available ServiceNow applications, plugins, and integrations that can enhance and support process optimization. Qualifications: Bachelor's degree in business Process Management, Information Technology, or a related field (or equivalent work experience). Proven experience in business process analysis, design, and optimization, with a focus on the ServiceNow platform. ServiceNow Certified Implementation Specialist or similar certification is beneficial. Strong analytical, problem-solving, and project management skills. Excellent communication and collaboration skills Keywords: |
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| Thu Nov 02 02:04:00 UTC 2023 |