| Service Now BA---------Dallas, TX (Remote is fine ) at Dallas, Texas, USA |
| Email: [email protected] |
| Role : Service Now BA Location : Dallas, TX (Remote is fine ) Duration : 6 Months CTH Key Responsibilities: Requirements Gathering : Collaborate with clients to understand their IT Service Management requirements, IT Operations Management processes, and pain points. Lead process workshops and client demos Process Analysis : Evaluate existing ITSM processes and identify areas for improvement and automation. Solution Design : Collaborate with ServiceNow Architect and Process teams to design comprehensive ServiceNow solutions that address clients' needs. Project planning : Document development backlog stories, Acceptance criterial and work with cross functional for sprint planning for release management Documentation : Create detailed documentation of requirements, process flows, and system configurations. Testing and Quality Assurance : Conduct thorough testing of ServiceNow solutions to ensure they meet the specified requirements and function correctly. Create Test cases based on document use cases for successful User Acceptance Test. Training and Support : Provide training and support to end-users and ensure a smooth transition to new ITSM processes. Continuous Improvement : Stay up to date with ServiceNow best practices and industry trends to suggest ongoing improvements and optimizations. Work with cross functional team to perform process audits and identify the potential process improvement and lead the customer meeting for Service Improvement plans. Additional responsibilities : Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed). Preferred Skills: Exceptional communication and interpersonal skills to engage with clients and collaborate effectively with cross-functional teams. Knowledge of IT Service Management (ITSM) best practices and ITIL framework. Knowledge of ServiceNow platform capabilities, modules, and best practice Deep understanding on ServiceNow platform capabilities, catalogs configuration, Workflows, UI Policies, Client Scripts, Business Rules Any ServiceNow Certifications (Preferred) Regards, Dharmendra Rana Senior Technical Recruiter Quantum World Technologies Inc. 4281 Katella Ave, Suite # 102 Los Alamitos, CA , 90720, USA 250 Yonge Street, Suite #2201, Unit #10, Toronto, ON, M5B 2L7, Canada 128 City Road, London, EC1V 2NX, United Kingdom.(U.K) www.quantumworldit.com Office: 805-222-0532*217 E: [email protected] Linkedin: https://www.linkedin.com/in/dharmendra-rana-8545b893/ -- Keywords: business analyst user interface information technology California Texas |
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| Thu Nov 02 22:36:00 UTC 2023 |