| High Priority-Grievance &Appeals Coordinator -Detroit, MI at Lansing, Michigan, USA |
| Email: [email protected] |
| From: Eswar Ulluri, TekWissen_LLC [email protected] Reply to: [email protected] Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc. Title: Business Analyst Adv Work Location: Lansing, MI, 48933 Duration: 25 Months Job Type: Contract Work Type: Remote Dept: Contact Center Technology Pay Rate: $35-$35/hr. Engagement Description: Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. Bachelors degree in related field preferred. Five (5) years of relevant technical or business work experience required. Experience in managing cross functional teams or projects required. Advanced knowledge preferred in: system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI, ITIL or computer programming languages. Business Requirements gathering, ACD call routing, & User Acceptance Testing. Experience with Cisco UCCE a plus. Top 3 Required Skills/Experience Knowledge of Call Routing practices and Uset Acceptance Testing Analysis experience Effective communication skills Required Skills/Experience The rest of the required skills/experience. Include: Experience conducting business requirements gathering. Experience with SQL and Microsoft Excel Experience with Vision Preferred Skills/Experience Optional but preferred skills/experience. Include: Experience with Cisco UCCE Education/Certifications Include: Associate or bachelors degree preferred. Keywords: information technology Michigan |
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| Fri Nov 03 00:05:00 UTC 2023 |