| SOC Shift Manager, Hybrid in Farmington Hills, Michigan 2 days a week at Farmington, New York, USA |
| Email: [email protected] |
| From: Sarfaraz, Convextech Inc. [email protected] Reply to: [email protected] Title : SOC Shift Manager Location: Hybrid in Farmington Hills, Michigan 2 days a week Visa: No OPT EAD H1b/CPT Duration: 6+ Months Will consider a relocation candidate if they can relocate prior to start date Shift: 7 a.m. - 4 p.m. ** Please see remarks for more info. RESPONSIBILITIES: first come first serve basis. The SOC Shift Manager will identify and coordinate the SOC staff for correct and adequate staffing levels for shifts, ticket loads and skill levels. They are responsible to confirm shift handovers are completed and documented. They are responsible for onboarding and offboarding activities, communicating and coordinating with Human Resources and external vendors for staffing issues. This position is responsible for coordination of identified training needs and identifying additional training opportunities for SOC staff. This position is responsible to generate and publish SOC metrics around personnel and workloads. They are responsible for metric compilation and publishing of SOC investigation activities, severities, status for review by Senior Leadership. The SOC has many projects or continuous improvement opportunities internally and externally. The SOC Shift Manager is responsible to document, coordinate and drive to completion these projects. They are responsible to communicate status and needs of deliverables to the PMO. Thanks and Regards Sarfaraz Khan US IT Recruiter | Convex Tech In Email: [email protected] LinkedIn:https://www.linkedin.com/in/sarfaraz-khan-stellar/ Keywords: information technology |
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| Mon Nov 06 20:40:00 UTC 2023 |