| CX Manager with Text Analytics-Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: sravani, nitya inc [email protected] Reply to: [email protected] CX Manager with Text Analytics-Remote Manager Notes: Architect survey journeys in Qualtrics platform (ie. XM Discover) Experience with Text Analytics model in XM Discover. Experience with digital survey methodology and metrics/KPSs to measure CX. Responsibilities Lead survey design and reporting, as well as the development of closed-loop processes and resources to support front-line in improvement efforts. Manage and coordinate all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations Develops a scoring approach for qualitative data that allows for the use of data in analysis: tracking sentiment over time, measuring account level changes, and use of data in descriptive and predictive analytical models. Solutions Architect you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business. Maintain hands on knowledge of the Qualtrics Research Suite and other products. The position will provide technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects. Translate business problems for data scientists and help data scientists translate their work for business stakeholders. Work collaboratively with Sales, Engineering, and other teams to ensure compelling solutions are created by presenting to customer executives and IT teams. Lead cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer and brand partner experience improvements. Data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights. Influence & collaborate with cross-functional stakeholders involved in journey optimization efforts to drive seamless orchestration. Experience creating customer journey maps. Ability to understand and map complex customer journeys across different touchpoints and channels. Design and execute end-to-end custom journey surveys using a wide variety of methods. Consult with customer stakeholders to frame survey design and create responsive questions. Stay abreast of industry trends and best practices related to customer journey optimization and leverage this knowledge to drive innovation and improvement. Requirements: Bachelors or advanced degree in Business, Statistics, Psychology, or a related field is required. Experience with platform technology that enables CX insights and activation. Some experience with solutions such as Medallia, Qualtrics, InMoment, or other CX tools Seven to ten years of directly related, progressively responsible work experience is required. Proven skills in qualitative research methodologies and data analysis leading to improved business performance, customer satisfaction, and retention Research & Analytics: Knowledge of a variety of survey design and research methods and ability to interpret data and statistical analyses Experience tying CX to employee experience and enablement is a plus. Understanding of API integration, event streaming, and databases is a plus. Keywords: information technology |
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| Mon Nov 06 22:18:00 UTC 2023 |