| Service Desk Support Engineer || Remote || Only USC, GC and H4EAD at Remote, Remote, USA |
| Email: [email protected] |
| Title: Service Desk Support Engineer Location: Remote Visa: Only USC, GC and H4EAD Job Description: Note: Prior experience in the insurance industry will be considered a significant advantage. Job Overview: We are seeking a dedicated and experienced Service Desk Support Engineer to join our team as a consultant. This role will primarily involve providing critical support services to a leader in the insurance industry. The Service Desk Support Engineer will be responsible for a range of duties, including job configuration, file transmission error resolution, system maintenance, and providing on-call support for critical issues, all while adhering to predefined SLAs. Key Responsibilities: Job Configuration: Understand and configure new jobs in Job Scheduling software (Tidal) to ensure seamless and efficient operations. File Transmission Management (FTP): Work with file transmission software (Message Way) to address and resolve any file transmission errors promptly, based on received notifications. System Maintenance/Monitoring: Identify and rectify errors or anomalies in the Tidal system, as indicated by alerts from the Monitoring team. On-Call Support: Be available to provide on-call support for critical issues as they arise. Deliver effective and timely solutions while adhering to predefined Service Level Agreements (SLAs). Qualifications and Skills: Proven experience in configuring and managing jobs within Job Scheduling software (Tidal) and file transmission software (Message Way). Strong problem-solving skills to quickly and effectively resolve file transmission errors and system anomalies. Ability to respond to critical issues promptly, demonstrating flexibility and a commitment to meeting pre-defined SLAs. Excellent communication skills to collaborate with both internal teams and external partners. -- Regards, Prashanth B | Tekgence Inc. Talent Acquisition Specialist LinkedIn: https://www.linkedin.com/in/prashanth-goud-burra-535238207/ Email: [email protected] | Website: www.tekgence.com 6655 Deseo Dr Suite 104 Irving, TX 75039 -- Keywords: information technology green card Texas |
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| Tue Nov 07 01:03:00 UTC 2023 |