| System Administrator || Local to TX at Remote, Remote, USA |
| Email: [email protected] |
| Job Description System Administrator TxDOT Austin TX, onsite day 1/Hybrid locals only USC/GC Video You will help install, upgrade and troubleshoot hardware and software systems. Your primary responsibilities will be in Incident and Problem Managements. This position will be working with: 1 the EUC Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM 2. Level 1 Service Desk handling most incidents as they come in. Worker will perform these Tasks: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Create Knowledge Area Articles (KEAs) to increase resolution on Level 1 Identify opportunities for continual service improvement Identify and resolve problems Requirements: Proven work experience as a Desktop Support, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field 6+ years experience in desktop support 2+ years experience in problem management ITIL Foundations certifications recommended Comptia A+ certification recommended MCSA/MSCE desired WORKER SKILLS AND QUALIFICATIONS (Required) Minimum (Required): insert specific minimum skills for this Contract Position) Years Skills/Experience 6+ Desktop Support 5+ Experience in a NOC/Call Center environment (Incident Management) 2+ Change Management 2+ Problem Management Preferred (Optional): insert specific preferred skills for this Contract Position) Years Skills/Experience 5+ Continual Service Improvement Regards; Vivek Sah | Technical Recruiter Largeton INC. | Tel : (571)568-4156 Email: [email protected] -- Keywords: information technology green card Texas |
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| Tue Nov 07 02:55:00 UTC 2023 |