| Urgently Looking for Service Desk Support Engineer - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Peter Edward, Tekgence.com [email protected] Reply to: [email protected] Hi, Job Title: Service Desk Support Engineer Location: Remote Visa Preference: USC/ GC, H4 Rate: 40/hr Job Title: Service Desk Support Engineer Job Description: Note: Prior experience in the insurance industry will be considered a significant advantage. Job Overview: We are seeking a dedicated and experienced Service Desk Support Engineer to join our team as a consultant. This role will primarily involve providing critical support services to a leader in the insurance industry. The Service Desk Support Engineer will be responsible for a range of duties, including job configuration, file transmission error resolution, system maintenance, and providing on-call support for critical issues, all while adhering to predefined SLAs. Key Responsibilities: Job Configuration: Understand and configure new jobs in Job Scheduling software (Tidal) to ensure seamless and efficient operations. File Transmission Management (FTP): Work with file transmission software (Message Way) to address and resolve any file transmission errors promptly, based on received notifications. System Maintenance/Monitoring: Identify and rectify errors or anomalies in the Tidal system, as indicated by alerts from the Monitoring team. On-Call Support: Be available to provide on-call support for critical issues as they arise. Deliver effective and timely solutions while adhering to predefined Service Level Agreements (SLAs). Qualifications and Skills: Proven experience in configuring and managing jobs within Job Scheduling software (Tidal) and file transmission software (Message Way). Strong problem-solving skills to quickly and effectively resolve file transmission errors and system anomalies. Ability to respond to critical issues promptly, demonstrating flexibility and a commitment to meeting pre-defined SLAs. Excellent communication skills to collaborate with both internal teams and external partners. Regards Peter Edward Tekgence, Inc 6655 Deseo Dr, #104, Irving, TX 75039 Phone: 469-498-0031 Email: [email protected] www.tekgence.com Women Owned(WBE) Certified Keywords: green card Texas |
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| Tue Nov 07 19:23:00 UTC 2023 |