| service now developer - remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Malini, Smacforce Consulting [email protected] Reply to: [email protected] Name: Sahana Email: [email protected] Phone: 2676494530 Service Now Developer PROFESSIONAL SUMMARY: Over 5 years of extensive experience as a ServiceNow Suite developer and Administrator with extensive experience on technical implementation of various ServiceNow Modules. Experience with various versions of ServiceNow and upgrading versions. Hands on experience in creating the custom Tables, Views, Custom Applications, Modules in ServiceNow Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow. Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, HR Management, Reporting, Gauges, Integration with Web Services. Experience in implementing Customer Service Management Application including Case Management and Fields Services. Experience in implementing HR Management Application including Case Management and Fields Services. Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI Policy, Business rules, Data policies, Client scripts. Change management experience using Update Sets, Import Sets in ServiceNow Experience on various ServiceNow customizations as per client's requirement. Experience in configuring the SLAs for various ITIL processes as per the client requirements. Strong experience in customizing the form design and form layout for various on the ITIL Process Experience in integration of ServiceNow with various external Web Services, Email Integration, LDAP integration, External Web Services Integration (SOAP based, WSDL and REST based), ServiceNow Orchestration with Windows Active Directory Experience in working with the workflows using ServiceNow workflow editor. Experience working in a Domain Separated environment. Expertise with workflows, Service Catalog items, Approvals and Dynamic tasks in ServiceNow Experience in working with Scripted Web services, Script Includes, JavaScript and Jelly Scripting Experience in working on SQL queries (Oracle and SQL Server based), SQL Tuning, PL/SQL Tuning Experience in the configuration of Import Sets, Transform maps and SLA/OLA Experience in the creation and modification of Workflow according to business requirements. Hands-on experience in implementing best practices of ServiceNow in developing and customizing Business Rules, Scripting, Scheduled jobs, Content items, etc. Working knowledge of Agile, Scrum, Waterfall, Iterative and Spiral methodologies. EDUCATION: Bachelor of Engineering--Electrical and Electronics -- SSN college of Engineering, Anna university, 2014. Master of Engineering-Instrumentation engineering -- Madras Institute of Technology, Anna University, 2017. Professional Experience Client: Battelle, Boulder-CO Jul 2021 Present ServiceNow Developer Roles: Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on Project requirements. Manage testing, identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs. Keep current on new HRSD releases (Rome, San-Diego, Tokyo) enhancements and communicate potential process improvements as well as ensuring solution designs are in line with security, scalability, and best practices. Create related system documentation and end user training resources. Ability to manage expectations and constantly prioritize requests to align to business objectives. Experience with Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development and support. Implemented HR Management Project. Created various life cycle events and Catalog items required for HR service. Understanding Scrum Methodology. Design and implementation of new functionalities using Business Rule, Script Includes, UI policy, and Client Scripts. Created Dynamic Workflow to be used for all catalog items. Worked on Scoped App for Scheduling Tasks to various support groups. Worked extensively on Workflows and Flow Designer. Built multiple HR cases, Life cycle Events, Notifications and Surveys for HRSD life cycle. Proactively support the business by providing the best end user experience given the business. Client: MLB, New York-NY Oct 2018 Jun 2021 ServiceNow Developer Roles: Responsible for various workflows for Incident Management, Change Management, Service Requests and SLA's. Involved in Configuration, Web Services, Catalog Client Scripting, SOAP, Developing complex workflows and MVC architecture. Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets on daily, weekly, monthly and on request basis while working in ADAM for Authentication. Involved in designing, development of Home Page, Place Order for Service Catalog, Knowledge base, creating a service ticket, Schedule a call from the service desk and schedule a time for solving the issues. Expertise in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system. Configured Scheduled Data Import for importing data files from remote server location. Experience in generating and scheduling reports for multiple criteria as requested by different groups. Experience in complex transform scripts in transforming the data into the SNOW database. Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow. Expertise on defining workflows in Service Catalog items, Approvals and Dynamic/ad hoc tasks in ServiceNow. Maintained the integrity of the ServiceNow tool across production and non-production environments. Involved in production support for all the ServiceNow related issues. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Designed and implemented new functionalities for enhanced features. Involved in running the jobs to push the data into the application using Import Sets and Transform Maps. Generated weekly reports and metrics for IT management. Design configuration of ServiceNow custom Apps Integration using REST Web Services between DC Track and ServiceNow. Configuration of Workspace for Facilities Management using Nuvolo. Service Portal Design and configuration, cloning and customizing widgets. Full setup of Agent Workspace for ITSM Module. Created tables extending CSM Module on Case table, forms, configurations for each team. For individual case types, created custom portals cloning from existing portal. Created a generic template through Customer service management (CSM) for notification content which was used for different case types. Discovery setup from scratch from building mid servers, setting up schedules, Configuration console and Identifiers. Notification triggers using Flow Designer. Integrated with various legacy systems using Flow Designers (Integration HUB, Utilized Existing Spokes and created various custom Spokes) Inbound Email actions, Scripted Web Services, Used Business Rules and Script Includes. Smacforce LLC June 2017 - Aug 2018 ServiceNow Developer Roles: Creating Applications, Modules, Tables, and columns as per the requirement. Created custom Global and scoped applications from start to end. Redesigned complex workflows to simpler form using workflow editors. Good knowledge on how to impersonate users and using of debugging tools provided by ServiceNow. Experience in creating reports as per user needs using available gauges, applying different filters for better presentation of the data to the users or higher management, and restricting reports using roles. Experience creating dynamic Dash boards using reports. Experience in Creation of Email Notifications and Inbound Actions, writing Notification Email scripts, creating email templates. Worked on change management module by enhancing the tool and made it easy to understand. Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog. Worked on UI Macros to create pages as templates on requirement from the stake holders. Expertise in writing Onload, On Change, On Submit Catalog client scripts and UI policies to make client-side changes and created the UI pages to use them in catalog items, implemented using UI scripts. Created custom tables, based on business needs. Created the email Notications as per the client requirements. Worked on creation of users, roles, groups. Working with Schedule Jobs and Notications. Creating reports and Schedule reports. Creating ACL Rules and working with existing rules. Customizing forms, lists, choices for custom applications based on the requirement. Development mostly involved in customizing the out of the box widgets according to client needs. Good understanding of Service Desk, Survey modules. Created, customized and runs the Discovery schedules using the clusters failover and load balance to avoid server downs. Provided troubleshooting and support for bug fixes, reporting, testing and other ad hoc requests. Many Thanks, Malini G Bench Sales Recruiter Direct : 2676494530 E: [email protected] SMACFORCE CONSULTING | 3070 Bristol Pike building 2 suite 209, Bensalem, PA 19020, USA E-Verified Employer Keywords: user interface active directory information technology procedural language Colorado New York Pennsylvania |
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| Tue Nov 07 20:40:00 UTC 2023 |