| ServiceNow HRSD Business Systems Analyst (BSA) at San Jose, California, USA |
| Email: [email protected] |
| ServiceNow HRSD Business Systems Analyst (BSA) Exp : 12+ Location : Bay Area (Onsite) Must have : HRSD Business Systems Analyst (BSA) Job Summary: Looking for a highly skilled and experienced ServiceNow HRSD Business Systems Analyst (BSA) with a deep understanding of HR Service Delivery (HRSD) processes and the Employee Service Center (ESC Pro). The ideal candidate should possess extensive experience in HRSD and be proficient in leveraging ServiceNow to map HR processes onto the platform. The ServiceNow HRSD Certification is a mandatory requirement for this role. Additionally, the candidate should have a proven track record of working closely with the business to identify process gaps and provide advisory expertise. Key Responsibilities: Collaborate with cross-functional teams to ensure HRSD solutions align with the overall organizational strategy. Collaborate closely with business units to understand and document their needs, processes, and workflows. Work as a liaison between technical development teams and business stakeholders to ensure clear communication and understanding. Lead the Design, development, and implementation of HRSD solutions within ServiceNow to address specific business needs and requirements. Analyze and understand HRSD processes within the organization, identifying areas where ServiceNow HR Service Delivery can be leveraged for process improvement. Collaborate with HR teams and other stakeholders to gather business requirements for HRSD processes and provide expert guidance on best practices. Assist in the rollout and adoption of new HRSD solutions within the organization. Create documentation, including process maps, training materials, and user guides to support HRSD implementation and end-user training. Stay current with ServiceNow HRSD and ESC Pro updates and leverage new features and capabilities to enhance HR service delivery. Assist in project planning, including defining project scope, objectives, and deliverables. Provide user support, troubleshoot issues, and drive solutions to improve system usability. Continuously monitor and assess system performance, making necessary recommendations for enhancements and optimizations. Configure and customize ServiceNow to ensure seamless integration with HRSD processes and other systems. Conduct thorough testing and quality assurance to ensure the stability and functionality of HRSD solutions. Provide advisory services to the business, offering insights and recommendations on process optimization, automation, and efficiency improvements. Work closely with HR teams to identify gaps and areas of improvement in existing HRSD processes and help in redesigning them. Qualifications: Minimum of 6 years of experience as a Business Systems Analyst, with a strong focus on HRSD. Must have ServiceNow CSA and CIS - HRSD Certification. Must have experience in implementation of Employee Service Center (ESC Pro). Extensive knowledge of HR service delivery processes and best practices. Proven experience in implementing HRSD solutions on the ServiceNow platform. Strong analytical and problem-solving skills. Knowledge and experience in any 2 ServiceNow modules out of CSM, HRSD, SPM, ITOM, ITAM, SecOps. Excellent communication and interpersonal skills to effectively collaborate with business stakeholders. Ability to identify process gaps, offer recommendations, and drive process improvement initiatives. Strong documentation and training material development skills. Ability to work independently and as part of a team. Strong project management skills and the ability to meet deadlines. Keywords: |
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| Wed Nov 08 00:23:00 UTC 2023 |