| AWS Connect Developer-Whippany NJ (Hybrid ONsite)- Locals or Near by at Remote, Remote, USA |
| Email: [email protected] |
| AWS Connect Developer-Whippany NJ (Hybrid ONsite)- Locals or Near by HI, Hope everything is well. Please review the following JD and let me know if youre interested. Local or Nearby candidates only. Role: AWS Connect Developer Locations: Whippany, NJ (Hybrid Onsite) Duration: 12+ Months Contract Note: Candidate needs to be in the office 2 Days every week. Local or Nearby candidates only. Responsibilities: 1. Design and Develop Contact Flows: Create and maintain contact flows in Amazon Connect to meet the business requirements. This may include creating interactive voice response (IVR) systems, routing, and scripting. 2. Integration: Integrate Amazon Connect with other AWS services and third-party applications to enhance its capabilities. This may involve using Lambda functions, Amazon Lex for chatbots, or other services. 3. Customization: Customize Amazon Connect to meet specific business needs. Develop custom applications and features as required. 4. Troubleshooting: Investigate and resolve issues related to contact flows, system performance, and integration with other services. 5. Monitoring and Reporting: Implement monitoring and reporting tools to track system performance and call center metrics. Analyze data to improve efficiency and customer service. 6. Security: Ensure that the Amazon Connect environment is secure and compliant with relevant regulations and best practices. 7. Documentation: Maintain clear and comprehensive documentation of the contact flows, configurations, and custom developments. 8. Training and Support: Train and support contact center agents and administrators on Amazon Connect usage and best practices. 9. Collaboration: Collaborate with cross-functional teams, such as business analysts, customer service representatives, and IT teams, to gather requirements and deliver solutions. Qualifications: 1. Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). 2. Proven experience in contact center technologies, including Amazon Connect. 3. AWS Certification, such as AWS Certified Solutions Architect or AWS Certified Developer, is a plus. 4. Strong understanding of Amazon Web Services ( AWS) and cloud computing concepts. 5. Proficiency in AWS services, such as Lambda, Lex, S3, and CloudWatch. 6. Experience with software development using programming languages like Python, Node.js, or Java. 7. Knowledge of contact center best practices and industry standards. 8. Excellent problem-solving and troubleshooting skills. 9. Strong communication and collaboration skills. Skills: 1. Amazon Connect development and administration. 2. AWS services and infrastructure. 3. Scripting and development skills (e.g., JavaScript, Python, Node.js). 4. Integration with third-party systems and applications. 5. Security and compliance best practices. 6. Monitoring and reporting tools. 7. Communication and collaboration. Thanks Mayank Verma Technical Recruiter | Empower Professionals [email protected] | ------------------------------------------------------------------------------------------------------------- Fax: 732-356-8009 | 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Somerset, NJ 08873, Somerset, NJ 08873, Somerset, NJ, NJ 08873 Mayank Somerset, NJ 08873, Somerset, NJ 08873, Somerset, NJ, NJ 08873 Keywords: javascript sthree information technology New Jersey New York |
| [email protected] View all |
| Wed Nov 08 02:41:00 UTC 2023 |