| Job Opening for Incident Manager-Java Production support-Onsite Day 1: Hybrid 3 days weekly in candidate's office choice (Houston, TX or Plano, TX or Chicago, IL) at Houston, Texas, USA |
| Email: [email protected] |
| From: Vignesh, Themesoft Inc [email protected] Reply to: [email protected] Hi, Hope my mail finds you in good health!!! Kindly take a look at the below Job description and if you have any suitable consultants then share their profile with me. Job Title: Incident Manager-Java Production support Client: Cognizant/JPMC Location: Onsite Day 1: Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL) Duration: 3 Months Contract Job Description: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact Work closely with product and engineering to resolve customer issues Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution Follow up on root cause analysis to identify the underlying problems and device strategic solutions Developing and maintaining long lasting collaborative relationships with stakeholders Actively respond to service request from client facing support teams, operations, risk control partners, etc Plan, incident management and technical call facilitation and communications during critical outage situations Experience: 10+ years Required Skills: 1. Incident Management Production Support 2. Java 3. Spring boot Roles & Responsibilities: Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Write clean, scalable code using Python programming languages Test and deploy applications and systems Revise, update, refactor and debug code Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support Regards, Vignesh [email protected] Keywords: Illinois Texas |
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| Thu Nov 09 00:37:00 UTC 2023 |