| INCIDENT MANAGER || Houston, TX or Plano, TX or Chicago, IL || Day 1 Onsite & Hybrid at Houston, Texas, USA |
| Email: [email protected] |
| From: Riya, IDC Technologies [email protected] Reply to: [email protected] Job Title: INCIDENT MANAGER Location: Houston, TX / Plano, TX / Chicago, IL || Day 1 Onsite & Hybrid Duration: Contract Experience: 10+ Years Required Skills: 1. Incident Management Production Support 2. Java 3. Springboot Job Summary: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact Work closely with product and engineering to resolve customer issues Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution Follow up on root cause analysis to identify the underlying problems and device strategic solutions Developing and maintaining long lasting collaborative relationships with stakeholders Actively respond to service request from client facing support teams, operations, risk control partners, etc Plan, incident management and technical call facilitation and communications during critical outage situations Roles & Responsibilities: Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Write clean, scalable code using Python programming languages Test and deploy applications and systems Revise, update, refactor and debug code Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support Best Regards, Keywords: Illinois Texas |
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| Thu Nov 09 00:46:00 UTC 2023 |