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Job Opening || Incident Manager Java Production Support | (Houston, TX / Plano, TX / Chicago, IL)* Hybrid at Houston, Texas, USA
Email: [email protected]
Hello
,

Hope you are doing great!

This is Nitin, I work as a Tech. Recruiter at NYTP. Reach me at   
[email protected]) if you want to apply for the below role:

Position

Incident Manager Java Production Support

Location : 
 (Houston, TX / Plano, TX / Chicago, IL)* Hybrid 

T
ype
-

Long Term

Job Summary:

As a production support, patient support to our customer support teams

Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact

Work closely with product and engineering to resolve customer issues

Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution

Follow up on root cause analysis to identify the underlying problems and device strategic solutions

Developing and maintaining long lasting collaborative relationships with stakeholders

Actively respond to service request from client facing support teams, operations, risk control partners, etc

Plan, incident management and technical call facilitation and communications during critical outage situations

Required Skills:

Incident Management Production Support

Java

Springboot

Roles & Responsibilities:

Participate in requirements analysis

Collaborate with internal teams to produce software design and architecture

Write clean, scalable code using Python programming languages

Test and deploy applications and systems

Revise, update, refactor and debug code

Improve existing software

Develop documentation throughout the software development life cycle (SDLC)

Serve as an expert on applications and provide technical support

Thanks,

_______________________________________

Nitin Pillai | New York Technology Partners

120 Wood Avenue S | Suite 504 | Iselin NJ 08830

LinkedIn |

www.nytp.com

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Keywords: information technology Illinois New Jersey Texas
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Thu Nov 09 03:27:00 UTC 2023

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