| Need - Google Contact Center Specialist - Atlanta GA - 100% Onsite 5 Days Week at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Kevin Smith, Navtech Inc [email protected] Reply to: [email protected] Hi Folks, I have an open opportunity that you may be a good fit for. If this lies in your interest then, please contact me ASAP along with your most updated resume, the best time, and contact number to reach you, and the expected pay rate on C2C/1099/W2 at [email protected]. Job Description: Job Title: Google Contact Center Specialist Location: Atlanta GA -Day 1 Onsite Duration: 6+ Months Exp: 10+ Years Passport number mandatory at the time of submission for H1B/EAD applicants. Minimum Qualifications: 1. Good knowledge of the Google Contact Center AI solution 2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) 3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP 4. Excellent command over spoken, written, and business communication skills 5. Should have undergone Googles Cloud Fundamentals: Core Infrastructure Course Job Requirements: 1. Can configure, set, administer, and customize the CCAI solution per custom requirements 2. Experience in delivering complex AI (or) DA projects 3. Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design 4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other) 5. Knowledge of data flow and dialog flow in CCAI applications 6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations 7. Implementation of chat virtual agent 8. Implementation of voice virtual agent 9. Integrating agents with third-party applications, data sources, API, etc 10. Deep knowledge of options for storing parameters and fulfilling user requests 11. Knowledge of taking actions with fulfillment 12. Testing and Logging 13. Knowledge of how to draw insights from recordings 14. Environment Management 15. Identification and implementation of best practices for the design and deployment of virtual agents 16. Identify key aspects, such as security and compliance in the context of contact centers 17. Knowledge of methods of compliance with Federal Regulations Miscellaneous Requirements - Good to have: 1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems 2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud 3. Workflow-based implementation and understanding of multiple business domains or processes Thanks for your valuable time!!! Best Regards, Kevin Smith | [email protected] Keywords: artificial intelligence golang wtwo Georgia |
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| Thu Nov 09 19:56:00 UTC 2023 |