| Immediate confirmation || Major Incident Management MIM || Dallas, TX at Dallas, Texas, USA |
| Email: [email protected] |
| From: Nancy Jaswal, Scalable Systems [email protected] Reply to: [email protected] Hi , Hope youre doing great. I do have urgent opening for below role. If you have suitable candidates for below role, please let me know ASAP. JD: Relevant Experience (in Yrs) 8-10 Yrs Technical/Functional Skills ITIL Knowledge, ITIL Operational Support Analysis (preferred) Minimum 4 years of experience leading or working on a Major Incident/Incident Management team Experience Required 8-10 Yrs Roles & Responsibilities Highly motivated with strong leadership skills. Experience within the healthcare industry a plus. Proven knowledge of Service Level Management ITIL frameworks. Establish/maintain/improve Major Incident Management policies, processes, and procedures. Participate in process reviews. Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed. Responsible for Major Incident Management process hand-offs between supporting ITSM processes. Analyze incident priority with focus on business impact and urgency. Drive Major Incidents involving high priority and large-scale IT issues. Host, chair and update technical, management and war-room bridges during Major Incidents. Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs. Driving IT and Business teams to restore services on a 24x7 on-call shared rostered. Deliver clear and concise communication to stakeholders. Review statistics, KPI and trend reports for use in the Major Incident Management process. Best Regards Nancy Jaswal [email protected] [www.scalable-systems.com] Scalable Systems | [www.scalable-systems.com] Inspiring Innovation Big Data | Analytics | Integration | Intelligence www.scalable-systems.com Keywords: information technology |
| [email protected] View all |
| Fri Nov 10 20:33:00 UTC 2023 |