| Network Support Engineer/Deskside Support Technician Level 3 || Blue Springs, MS 38828 (Day 1 Onsite) at Day, New York, USA |
| Email: [email protected] |
| Role: Network Support Engineer/ Deskside Support Technician Level 3 Location: Blue Springs, MS 38828 (Day 1 Onsite) Duration: Long term Job Description: Contractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm) Weekly On-call Rotation for afterhours Required Skills: Network (LAN, WAN and Wireless) Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) TCP/IP, DHCP, Subnetting, VLAN, POE Experience with packet capturing, example: Wire Shark Network maintenance, support and refresh Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware Critical plant floor hardware support First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SMEs) Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment Strong team worker with professional demeanor and strong ethics Good written and oral communication skills are required Experience with remote control tools and remote support (off-site) Ongoing support of various Manufacturing computer systems Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects Change Management process Nice to Have Skills: Experience or knowledge of CRAC/HVAC Units and UPS preferred Experience using a ticket management system for work prioritization and daily workload management ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired Experience and/or knowledge of PLCs a plus. Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition) Knowledge of iGear, Kepware, or other machine data gathering tools SQL Server database administration (backups, security, monitoring, etc.) Manage storage and backup systems Previous experience supporting a large corporate, manufacturing environment Experience working with VMware vSphere 3 to 5 years of experience performing Level 3 responsibilities Knowledge of Cisco Voice over IP hardware/software/server operation/configuration Experience on InTune/iPhone support is an in advantage Regards Sagar Bhardwaj Sr. Technical Recruiter Diverse Lynx LLC Office: +1 7324521006 Ext238 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: information technology microsoft |
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| Tue Nov 14 03:20:00 UTC 2023 |