| Java Developers with CISCO IVR - New York City(Hybrid) Local Only - USC, GC , GCEAD & H4EAD Only at York, New York, USA |
| Email: [email protected] |
| From: Deepshikha Dixit, DRK America LLC [email protected] Reply to: [email protected] Hi, Hope you are doing great! Please let me know your interest in the below role- Role : Java Developers/CISCO IVR Location: - Hybrid/New York City- Candidates need to have RECENT PROJECTS IN THE NY/NJ AREA AND STATE ID FOR NY/NJ- Hybrid 3 days a MONTH Visa : USC/GC/GCEAD/H4EAD Duration: 12+Months Interview: Video & Onsite THEY MUST HAVE multi-threading and CISCO IVR experience. CANDIDATES MUST HAVE RECENT CISCO IVR EXPERIENCE!! We need A SENIOR (10+ Years) Java developer with experience working in in Java, Cisco Call Studio, Cisco ICM Script Editor, SQL, JIRA, Salesforce, GitHub, Bit bucket, Visio, Service Now preferred. Development of Call Flow/IVR in a Cisco PCCE environment utilizing Cisco CVP, Java, ICM scripts, and Nuance. Integrate to backend systems such as web services, databases, fax, CTI, and reporting. Candidate Must Haves on a resume: 1. Core Java developer with AWS (10+ YEARS OF EXPERIENCE) 2. Multi-Threading 3. Cisco IVR/ Cisco Call Studio 4. Good tenure/Long Projects Job Requirements: * Bachelor's Degree required. * Bachelors degree in computer science, business, engineering, math or related field plus 5 years of test-driven development experience preferred, or 5 years of comparable work experience preferred. * Training in Java, Cisco Call Studio, Cisco ICM Script Editor, SQL, JIRA, Salesforce, GitHub, Bit bucket, Visio, Service Now preferred. * 5 years of development experience (Finance/Lending industry experience a plus). * 3 years of experience with various Software Development Life Cycle methods such as Agile, SCRUM, Waterfall, etc. * 3 years of experience designing and building technical solutions using applicable technologies. * 3 years of using relational databases and writing basic queries (SQL and PL SQL). * Development of Call Flow/IVR in a Cisco PCCE environment utilizing Cisco CVP, Java, ICM scripts, and Nuance. * Integrate to backend systems such as web services, databases, fax, CTI, and reporting. * Development of call center reports utilizing Cisco PCCE environment. * Knowledge of development expertise utilizing SQL queries in creation of end user reporting. * Troubleshoot Cisco infrastructure for items such as hunt groups, misroutes, debug logs, CTI failures, and CVP/Java code failures. * Knowledge of Cisco and other network infrastructures relating to IVRs. * Ability to understand and develop Web Services with integration into the Cisco PCCE environment utilizing Cisco Finesse and IVR call flows. * Ability to develop customized Finesse gadget agent screens utilizing Java Scripting. * Strong communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner. * Strong problem-solving skills and analytic skills with proven strength in applying root cause analysis. * Proven ability to design and build technical solutions using applicable technologies; ability to demonstrate strong coding skills. * Strong understanding of relational databases and ability to write basic queries (SQL and PL SQL). * Strong experience with web services, executing calls and interpreting responses (SOAP or REST). * Strong experience with incident management leading both on and off hour ad hoc support teams. * Strong experience in interpreting customer business needs and translating them into application and operational requirements. * Ability to prioritize work by dividing time, attention and effort between current project workload and on-going support tasks. * Proven ability to adapt to change in process, procedure and priorities. * Strong organizational skills. * Strong experience with incident management, leading both on and off-hours ad hoc support teams. * Strong experience building, writing and executing test cases is a plus. Thanks & Regards, Deepshikha Dixit [email protected] Keywords: active directory green card procedural language Idaho New Jersey New York |
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| Tue Nov 14 21:18:00 UTC 2023 |