| ServiceNow SPM ITBM Architect || REMOTE || USC GC at San Jose, California, USA |
| Email: [email protected] |
| From: Ishavdeep Singh, Cloud Think Technologies [email protected] Reply to: [email protected] ServiceNow SPM/ITBM Architect: Locations San Jose CA _ Remote Remote Provide Strategic Portfolio Management (SPM/ITBM) technical knowledge and expertise to SPM delivery team, customers, and stakeholders. Build strong customer relationships, deliver customer-centric solutions, and enable the customer to envision the possibilities on the ServiceNow platform. Manage and communicate process, business, and technical requirements to the developers/engineers as a bridge to ensure that the proposed solutions meet the customer's expectations. Participate in business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops. with key customer sponsors and stakeholders, supporting the <Customer> SPM Business Consultants Design, configure, test, document, and deploy platform solutions to the environment. Provide technical insight into the solutioning for the best customer experience and value proposition. Primary liaison with customers for operational concerns including system health and planning for patches/upgrades. Ensure tool configuration consistency across development, testing, and production environments. Implement and enhance ServiceNow platform and modules per business requirements. Keep current with new ServiceNow capabilities and technologies. Assist in translating business requirements into technical requirements. Oversee or complete configuration, reporting, and workflow administration to support business processes on the platform. Formulate testing approaches, test cases, and document them. Create technical architecture and technical specification documentation. Participate in/conduct code walkthroughs and ensure coding standards are met. Assess and prepare technical documents, analyses, and briefings in support of business management and technology delivery environments (for Financial Management, Business Planning Portal, Alignment Planner. Innovation, Demand, Resource, Time, Project, Program, Portfolio Management, Agile Development, Test & Release Management, etc.) Consistently and proactively meet deadlines for project deliverables, such as user stories, technical design documentation, technical knowledge transfer documents, etc. Communicate and partner with business consultants, client owners, and managers on how business management process improvement(s) can be achieved in the SPM tool set. What the candidate should bring to the table : 2-3 years of demonstrated ServiceNow Administration experience. 5-7 years proven experience in Information Technology and Information Systems Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders. Authenticity, self-awareness, resiliency, and curiosity Domain knowledge and experience with Strategic Portfolio Management practice capabilities a plus ServiceNow Certified System Administrator ServiceNow CIS Certification a plus (CIS-PPM or APM preferred) BS degree in Computer Science, or related discipline from an accredited college/university or equivalent experience ITIL Certifications a plus Keywords: California |
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| Tue Nov 14 21:35:00 UTC 2023 |