| System Engineer Plano Texas United States at Plano, Texas, USA |
| Email: [email protected] |
| From: Anilkumar, Siri info Solutions [email protected] Reply to: [email protected] Client :Wipro Hello Partner, Hope you are doing well!! Greeting from Siri Info Solutions I am Anil Kumar with Siri Info. We Siri Info is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients. Job Title : System Engineer Work Location & Reporting Address: Plano, Texas, United States Contract duration :Long Term Minimum years of experience: 08+ years Skills: Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails intimely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Keywords: access management |
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| Thu Nov 16 03:36:00 UTC 2023 |