| ServiceNow HAM - SAM Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: nagendra, Procorpsystems [email protected] Reply to: [email protected] Title: ServiceNow HAM/SAM Analyst REMOTE CONTRACT Client: 5th Third Bank OPEN TO REMOTE. CONTRACT ONLY. BACKFILL POSITION. NO CONTACT INFO/LOGOS ON RESUMES. DUTIES AND RESPONSIBILITIES: Contribute to the IT Asset Management project which entails developing the hardware and software asset management processes across the technology environment using ServiceNow Become familiar with the existing asset landscape and assist with managing and tracking hardware and software assets, reviewing license and maintenance agreements and accurately interpreting license use and deployment rights. Work collaboratively with other members of the IT Asset Management team as well as hardware and software stakeholders to mature the asset management program. Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services Build and share technical expertise with your Agile team and other members of the organization Follow industry and organizational best practices and standards and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement. Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions Provide operational support and troubleshooting for your teams products and services Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements Other duties as assigned MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelors degree in a relevant technology field or equivalent combination of education and work experience with less than 2 years of experience in IT Asset Management Minimum of 3 years experience in IT Asset Management Demonstrable understanding of the end-to-end asset management process for hardware and software Experience with tools such as ServiceNow HAMPro and SAMPro or other asset management tools. Someone who can bring forward experiences to drive process, help design asset management standards and assist with oversight of asset management practices Must be able to conduct meetings with stakeholders on asset management processes Strong problem-solving Excellent verbal and written communication skills Willingness to work in a highly collaborative environment Familiarity with common IT security best practices Technical skills per the specific positions requirements Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role. All employees and contractors are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Keywords: information technology |
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| Thu Nov 16 19:38:00 UTC 2023 |