| Hybrid - Service Desk Technician at Remote, Remote, USA |
| Email: [email protected] |
| From: Usha Geethari, StellarIT Solutions [email protected] Reply to: [email protected] Hi, This is Usha form Stellar IT Solutions! You intrigued us in your profile; hence I have a Great Opportunity for you with our direct client so kindly view the below job description and let me know your interest to proceed further. Title: Service Desk Technician Location: District of Columbia, DC Duration: Long Term ***Hybrid*** Job Description: A238: Svc Desk Tech Level 2 The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities: a. Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. c. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. e. Interact with network team and application development teams to restore services and/or identify and correct issues. f. Simulate or re-create user problems to resolve incidents. g. Recommend system modifications to reduce user problems and service incidents Qualifications: Required Experience: At least three (3) years of experience in the following: a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; c. Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Preferred Experience: At least three (3) years of experience in the following: a. Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Technical Skills: CompTIA A+ certification for technical support. Required/Desired Skills Required / Desired Req. Exp. Consultant Exp. CompTIA A+ certification for technical support Required 3 Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management Required 3 Providing help desk support for iOS devices, iOS-based applications, and iCloud account management Required 3 Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets Required 3 Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix Required 3 Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick Required 3 IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix Required 3 Thanks & Regards, Usha R Senior Talent Acquisition https://www.linkedin.com/in/usha-g-3a2ba2101 Work: 240-774-0203| Email: [email protected] Rockville, MD | McLean, VA | Palo Alto, CA StellarIT.com | StellariDeaLabs.com Keywords: active directory rlang information technology hewlett packard California Maryland Virginia |
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| Fri Nov 17 00:26:00 UTC 2023 |