| Desktop Support Specialist, Boston,Massachusetts(Onsite 5 days a week) at Boston, Massachusetts, USA |
| Email: [email protected] |
| From: Sayantan Das, Stellentit.LLC [email protected] Reply to: [email protected] Desktop Support Specialist Boston, Massachusetts(Onsite 5 days a week) 12+ Months Contract Phone+Skypes Job Description BASIC PURPOSE The Desktop Specialist (Tier 2) would provide hands-on and remote technical support to the Companys end users. This person would move and deploy endpoint technologies for any new employee, transfer, or termination along with rebuilding and reimaging endpoint hardware. This person would also be responsible for maintaining and supporting all organizational and departmental PC/Laptop images and applications on a consistent basis. This role requires end user deskside support to resolve technical issues. The successful candidate must be able to work in unsupervised situations, provide excellent customer service, be extremely detailed and highly motivated. PRIMARY RESPONSIBILITIES Configure, deploy, and troubleshoot all endpoint technologies, including physical and virtual technologies Provide deskside computer trouble shooting / problem resolution Deploy and troubleshoot operating systems and enterprise application software Manage incidents / requests assign to the Desktop Support Team Develop and maintain user and technical documentation Work on specific tasks or projects to meet business goals and objectives Backup to the Help Desk Team (Tier 1) Coordinate hardware repair with MSP Perform hardware moves and inventory Perform administrative duties (ordering supplies, receiving of equipment, and Performing inventories) JOB REQUIREMENTS Bachelors degree or 4 years of studies in IT related field 2-3 years of experience in desktop hardware/ software configuration in an enterprise environment Industry Certification preferred, A+, MCITP Understanding of ITIL Framework Solid understanding of PC and Laptop hardware and peripherals Strong understanding of Windows OS, SCCM, and Microsoft Office applications Understanding of financial applications preferred, Bloomberg, Factset, Thomson Reuters Thanks & Regards Sayantan Das Technical Recruiter [email protected] Keywords: information technology |
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| Sat Nov 18 03:39:00 UTC 2023 |