| Bot Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Sanjeev Kumar Singh, Tek Inspirations LLC [email protected] Reply to: [email protected] Job Description - Remote or onsite: hybrid onsite role, 1-2 days Role / title: Bot Manager Length of the contract: 6 months ++ Estimated Start Date: ASAP Addl notes: Paramount is looking to hire a Bot Manager with at least 3 years of experience in business analysis, product management, or a related role, with a strong focus on technical projects. And at least 2 years of experience working with chatbots or bot capacity. Job description: RM Requirements At least 3 years of experience in business analysis, product management, or a related role, with a strong focus on technical projects. At least 2 years experience working with chatbots or bot capacity Train and Maintain the chatbot so it gets smarter and improves Classify, re-classify, delete and remove duplicate utterances Make sure NLP (Natural Language Processing) is working and going to the correct intent Links are valid and take customers to the correct FAQ Customers can connect to an agent Menu flows correctly Work with our copywriter to make any language changes and/or additions needed on the chatbot Reporting, which include the following: Deflection % Daily trends How often the flow was completed or not completed If the chatbot was helpful/not helpful How many had to get escalated to an agent Intents that were most helpful/not helpful Do the build model on the chatbot once a month - This helps the bot understand our customer's. Einstein starts analyzing your closed cases and building the model for the fields you selected. Keywords: information technology |
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| Sat Nov 18 04:52:00 UTC 2023 |