| Remote - Production Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: Bharath, Themesoft Inc. [email protected] Reply to: [email protected] Hello, Please find the below job opening and let me know your interest Role: Production Support Analyst Location: Remote Job Description: Required Skills: C#, .Net, Oracle, Python Education: Bachelors degree in engineering, Computer Science, Mathematics, Information Technology, Computer Engineering or Information Sciences preferred, or equivalent experience. Experience: 3-5 years of prior power and utility experience and strong understanding of the common issues facing clients in this sector. They also require experience in utility outage management & dispatching system and SAS reporting/analytics applications. 3 or more years of work experience in an application technical support or technical lead role with proficiency in operational and production support Roles & Responsibilities: Ensures specialist knowledge of operating systems, devices, applications and software Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short- and long-term remediation for the identified incidents. Work with appropriate teams to plan for and execute routine application support/maintenance activities Adhere to all documented Incident, Service Request and Problem Management processes as per PSEG policies Repair Application Software code, and correct any Incidents, Problems and/or Application Software defects Restore Services and resolve Application Incidents and Problems that require database, Application code and/or operational modifications Coordinate with 3rd Party Suppliers that have responsibility for Incident and Problem resolution related to their developed application software Update user, system, and operations documentation based on the Incident or Problem and error correction as necessary Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques. Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements. Keywords: csharp |
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| Mon Nov 20 23:18:00 UTC 2023 |