| Looking for Production Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: tamkeen aslam, orbit people [email protected] Reply to: [email protected] Job Title: Production Support Analyst **FULLY REMOTE (EST)** Length of Assignment: 6 months Job Summary: NEED PRODUCTION SUPPORT EXPERIENCE The position requires a unique blend of technical consultant and utility operational experience to be ultimately successful. Knowledge: They must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues. They may also require Java scripting and configuration experience in Windows/UNIX environment; Also, they may also require Production Support, implementation and system management experience They also require at least a basic knowledge of ColdFusion, SQL and HTML/CSS, and experience/working knowledge of ITIL compliant incident, problem and change service management. It is considered to be a plus to the application support analyst Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Ability to manage code migration, document configuration changes, and monitor performance Ability to provide front-end support to internal departments and web-based clients. Advanced proficiency in determining the causes of application errors and repairing them. Experience: 9+ years Education: Bachelors degree in engineering, Computer Science, Mathematics, Information Technology, Computer Engineering or Information Sciences preferred, or equivalent experience. Experience: 3-5 years of prior power and utility experience and strong understanding of the common issues facing clients in this sector. They also require experience in utility outage management & dispatching system and SAS reporting/analytics applications. 3 or more years of work experience in an application technical support or technical lead role with proficiency in operational and production support Required Skills: 1. C# 2. .Net 3. Oracle 4. Python Nice to have skills: Previous experience with operational technologies is a plus. Roles & Responsibilities: Ensures specialist knowledge of operating systems, devices, applications and software Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short- and long-term remediation for the identified incidents. Work with appropriate teams to plan for and execute routine application support/maintenance activities Adhere to all documented Incident, Service Request and Problem Management processes as per PSEG policies Repair Application Software code, and correct any Incidents, Problems and/or Application Software defects Restore Services and resolve Application Incidents and Problems that require database, Application code and/or operational modifications Coordinate with 3rd Party Suppliers that have responsibility for Incident and Problem resolution related to their developed application software Update user, system, and operations documentation based on the Incident or Problem and error correction as necessary Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques. Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements. Keywords: csharp information technology |
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| Tue Nov 21 00:24:00 UTC 2023 |