| Service Delivery Manager at Shelton, Connecticut, USA |
| Email: [email protected] |
| From: Santhoshi, HAN IT Staffing [email protected] Reply to: [email protected] Role: Service Delivery Manager - Onsite Location: SHELTON, CT CLient : Capgemini Job Description : Coordinates all services delivered to the customer, in compliance with the contract Proactively manages the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction Becomes a point of escalation for customer issues and for service towers regarding client issues / opportunities / contractual obligations Works with operations to ensure cost containment and reduction is per the deal solution Assess quality of work produced by the teams providing services (reports, project deliverables, etc.) to ensure consistency and accuracy of information Provides feedback and coaching to avoid reoccurring errors Acts as an escalation point for client issues, escalations and complaints Manage OTACE for owned service Reporting internally and to client (M-pack, risk & issue log, N2K, SQP, client alert) Financial control (billing, WIP, AR, forecasting) Manage financial cycle including invoicing and cost management Forecasts revenue and costs for the assigned project codes Ensures that cost control is maintained for the assigned project codes Focus is on delivering projects and services according to contract/SLA and target CM% Ensure timely delivery and accuracy of regular (monthly) management reports for client and attends review meetings (if applicable) Reviews summary reports on trends, root cause analysis and other reports before they are provided to the client for completeness, contractual requirements, SLA impact and service impacts Keywords: information technology Arkansas Connecticut |
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| Tue Nov 21 01:04:00 UTC 2023 |