| Urgent req for System Administrator Local Candidates Only From- VA only GC, Citizens at Remote, Remote, USA |
| Email: [email protected] |
| From: Sudhanshu Shekhar, Vyze [email protected] Reply to: [email protected] Systems Administrator Client Management - Richmond VA - HYBRID Richmond, Virginia Duration: Long term **Local Richmond, VA candidates required due to onsite requirement **This position requires onsite several days a week, NO exceptions Client is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support. DUTIES AND RESPONSIBILITIES: Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system. Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities. Working with VITA service providers to ensure the client workstation image meets agency needs and security requirements. Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Provide management with recommendations for systems and process improvements Troubleshoot software and hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Create job aids for internal client staff to enhance the use of technical resources to support complex software. Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control. REQUIRED EXPERIENCE & SKILLS Strong customer service skills with a Customer First attitude. Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365. Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices. Excellent research and investigative skills. Extensive knowledge and experience in Active Directory, remote support tools, networking. Working understanding of software license management and compliance best practices. Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field. Ability to communicate effectively orally and in writing with individuals and groups. Experience with Power Platform, Powershell, SQL strongly preferred. System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc. Required/Desired Skills Skill Required /Desired Amount Experience Needed Experience you have Strong Customer Service skills with a Customer First attitude Required 5 Years Extensive skills and experience in Microsoft Desktop products including Windows 10/11, SharePoint, and MS Office 365 Required Required 5 Years Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices Required 5 Years Extensive knowledge and experience in Active Directory, remote support tools, networking Required 3 Years Experience with Power Platform, Powershell, SQL strongly preferred. Highly desired 3 Years System administration of Ivanti Endpoint Manager or a similar client management Experience in working with help request tracking and reporting tools Required 3 Years Keywords: information technology microsoft Virginia |
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| Thu Nov 23 01:33:00 UTC 2023 |