| Opening for Conversational Architect Location- Remote USA at Remote, Remote, USA |
| Email: [email protected] |
| From: Rahman, Webster Tech Solutions Inc [email protected] Reply to: [email protected] Position: Conversational Architect Location- Remote USA Job Description: Time Zone: US based Role Description & Requirements: Requirements: Candidate has designed Call Flows with Natural Language and Generative AI Minimum of 2 - 3 years of experience with conversational design Experience with Dialogflow CX. Kick Off & Discovery Document the findings and observations from the discovery workshops. Document information about Customers requirements across infrastructure, security, and network architecture. Facilitate workshop(s) for up to eight (8) hours (technical infrastructure kickoff) to review the current state, finalize future state architecture, and deployment plan. CCAI Pilot Development Design, build, and configure Dialogflow CX conversational flows for voice and chat for the selected two use cases, with the objective of scaling the Deliverables Workstream 1: Design Review current state architecture and overall design requirements for creating the Virtual Agents Virtual Agent Voice: Design the conversation flow for the Roadside Assistance and the configuration requirements of Dialogflow CX for voice virtual agent. Virtual Agent Chat: Design the conversation flow using InfoBots for the EV related questions and the configuration requirements for Dialogflow CX for the same Integration for Chat: Provide design guidance only to the Customer for integration of Dialogflow CX with existing Chat Server, while implementation is performed by the Customer Integration for Voice: Provide design guidance on NICE to DialogFlow CX Integration to the Customer on telephony integration with Dialogflow CX, while implementation is performed by the Customer. Workstream 2: Implement Implement conversation design for the root/common conversation (steering conversation) Configure Virtual Agent Conversation/Intents for use cases identified and prioritized during the discovery phase for pilot implementation as listed below: Configure conversation design for each use case including business rules that drive customer conversations Implement Dialogflow flows, intents, key phrases and responses for each use case Implement connectivity to backend API calls to service conversations Develop tentative release schedule subject to API and environment readiness Virtual Agent Chat: Implement Infobot for the identified Hertz.com webpages Integration for Chat: Provide implementation guidance to Customer for integration of Dialogflow CX with existing Chat Server. Integration for Voice: Provide implementation guidance to Customer for integration of Dialogflow CX with existing Telephony Solution (NICE). Workstream 3: Limited QA Perform basic functional testing in the development environment before handing over to Customer to be tested in the integrated QA environment. Workstream 4: Production deployment Provide guidance to the Customer on the functional aspects of the Virtual Agent (s) and all production deployment activities. Keywords: quality analyst artificial intelligence |
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| Sat Nov 25 01:12:00 UTC 2023 |