| QAD Functional Consultant :: Milwaukee, WI (Remote) :: 12 Months Contract at Milwaukee, Wisconsin, USA |
| Email: [email protected] |
| Hello , This is Akilesh from ITech US inc. Given below are the details of the position with one of our clients and was wondering if you would be interested or can recommend someone who would be interested in this job. Position: QAD Functional Consultant Location: Milwaukee, WI (Remote) Duration: 12+ Months Contract Job Description: Strong knowledge of IT service management processes and tools. Experience working with Incident, Service Request and Problem Management systems such as ZenDesk, JIRA or Service Now Excellent managerial skills and ability to effectively collaborate with team members. Self-driven with strong problem solving, analytical, and time management skills. Outstanding written and verbal communications skills in English and the ability to express complex issues concisely to multiple audience levels. Ability to work in a high pressure, fast paced environment. Coordinate between various support resources to identify the root cause of all Service Delivery problems, create supporting documentation and drive problem resolution tasks to prevent recurrence. Prioritize incidents, service requests and problems according to their urgency and impact on the business. Escalate to appropriate parties by functional area as needed for information and rapid mitigation. Ensure that the appropriate resources are engaged to investigate, identify, and resolve the root cause of a problem. Create RCA (Root Cause Analysis) and associated documents that identify and track problems through the lifecycle to resolution. Ensure the team resolves all incidents, service requests and problems as fast as possible (at least according to agreed service levels) and monitor the effectiveness of the implemented solution. Maintain information about incidents, service requests and problems along with the appropriate workarounds and resolutions including automation. Responsible for both reactive and proactive incident and problem management. Define, maintain, and improve the incident, service request and problem management process along with related procedures and tools. Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of incident, service request and problem management process and tools. Communicate to stakeholders at all levels as required through to the resolution of the incident, service request or problem. Education: At least a bachelors degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required . Thanks & Regards, Andy Novel iTech US, Inc. | Texas/Vermont/NJ iTech US, Inc https://www.linkedin.com/in/andy-r-933b1356/ Donate Red || Save Blue || Spread Green -- Disclaimer: we respect your online privacy. Under Bill 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you do not want to receive emails, please reply in the subject with "REMOVE along with email address/domain. We will immediately remove and will notify you promptly. Any Inconvenience caused is regretted. --- Keywords: rlang information technology New Jersey Wisconsin |
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| Wed Nov 29 19:46:00 UTC 2023 |