| E-Commerce Operations Manager--Los Angeles, CA (Onsite) at Los Angeles, California, USA |
| Email: [email protected] |
| Passport Number is Mandatory Hi, Greetings From Ampstek !! We are a Global staffing firm and we are Tier 1 vendor for all requirements and we can close positions immediately. Please review our job opening below and kindly send us the updated resume ASAP along with the details of consultants; Please add [email protected] in your distribution list Title: E-Commerce Operations Manager Location: Los Angeles, CA(Onsite) Long-Term Contract. Job Description: As an Operations Manager, you will be running the production support activities for the entire technology stack for a retailer; this includes customer support, product development, IT professional services, infrastructure, Tech Support/Help Desk, Data Services, and Mail Services. Establish ITSM practices and processes within the organization and drive SRE principles for all the applications. s an Operations Manager you will: Communicate application health / KPI status to the leadership daily. Run incident management process across the organization. Hold application owners and partners accountable for SLA adherence. Ensure business-critical applications are always available for generating revenue with the least disruption. Track operational metrics like MTTR, MTBF, Uptime, Response time, Resolution Time, Incident count. Facilitate application issue triage and drive to closure. Provide periodic updates on the application issues along with their impacts. Establish and drive change management process. Manage operations and SRE engineers to drive operational stability . Required: 10-12 years of Industry experience 3-4 years of experience managing eCommerce application support. Retail domain experience is a plus. Should have experience in managing L1/L2/L3 support. Excellent knowledge of ITSM & SRE processes and practices Should have experience in running priority production issue calls. Should be a go-getter in ensuring SLAs are adhered. Should have excellent oral and written communication skills. Collect, maintain, and distribute regular reporting and measure optimization on application health and KPIs. Should have experience in ensuring application owners adhere to response and resolution times. Thanks, and Regards Saurabh Kumar | Sr. Technical Recruiter [email protected] | www.ampstek.com https://www.linkedin.com/in/saurabh-kumar-yadav-518927a8/ Call to : +1 609-360-2671 Ampstek Global IT Partner See what's happening on our social sites Organization Name | 103 Carnegie Center Drive, , Suite 300, , Princeton, NJ 08540 Update Profile | Constant Contact Data Notice Sent by [email protected] powered by Try email marketing for free today! Keywords: information technology golang California New Jersey |
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| Thu Nov 30 19:43:00 UTC 2023 |