| Desktop SUPPORT ENGINEER at Remote, Remote, USA |
| Email: [email protected] |
| From: Sanjeev Kumar Singh, Tek Inspirations LLC [email protected] Reply to: [email protected] Job Description - Title- Desktop SUPPORT ENGINEER Experience- 8+ Visa- USC/ GC Location - HYBRID (4 DAYS/WEEK) SAN DIEGO, CA LinkedIn is required TRADE FLOOR IT OPERATIONS SUPPORT ENGINEER 1-YEAR CONTRACT ROLE IN JOB DESCRIPTION The IT Ops Engineer - Trader Support provides dedicated in-person (on the floor) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times. This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks. RESPONCIBILITIES The candidate should have Desktop Support experience for major Trading companies in the USA: JP Morgan, Goldman Sacks, Morgan Stanley, UBS, etc. Provide effective IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications. Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management. Work collaboratively within Company IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues Ensure all required security, compliance and equipment demand processes and procedures are followed. Facilitate local deployment of software and hardware rollouts, as required. Provide support during the regional annual Business Continuity tests. Balancing satisfying user requests while adhering to the IT policies and processes. Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business. US Citizenship IS REQUIRED! Compulsory 10-year employment verification. TRADING SUPPORT IT EXPERIENCE IS A MUST!!! EXCELLENT ENGLISH COMMUNICATION SKILLS ARE A MUST! Is this an onsite role Yes: 3 to 4 days per week. Keywords: information technology green card California |
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| Fri Dec 01 00:20:00 UTC 2023 |