| Looking for Deliver and IT Service Management || Washington DC ( Onsite) at Washington, DC, USA |
| Email: [email protected] |
| Only USC are workable Hi, My name is Sagar and I'm a Sr. Technical Recruiter at Diverse Lynx. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet jobs sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching for Deliver and IT Service Management. with our client at Washington DC. The job description is Job Title: Deliver and IT Service Management Location : Washington DC ( Onsite) Duration: Fulltime Job description Job description: What are the top 3 skills required for this role 1. IT Service Delivery 2. Delivery management 3. O365 knowledge Job Description/ Responsibilities Strong comprehensive problem-solving skills to identify and solve issues quickly Strong project management and leadership skills Ability to work well independently as well as part of a virtual, geographically dispersed team Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency Strong analytical skills, detail-oriented, and quality-minded Exceptional verbal and written communication and presentation skills. The BCG FED team supports several products within Microsoft 365 GOV, including Office Pro Plus and Exchange Online. The BCG FED organization is seeking a knowledgeable and talented IT Manager that will be responsible for supporting and maintaining the BCG Federal IT environment. Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized Streamline and improve the IT teams processes to enhance efficiency and customer service. Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement. Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests. Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory. Years of Experience: 13.00 Years of Experience Regards Sagar Bhardwaj Sr. Technical Recruiter 300 Alexander Park |Suite #200|Princeton , NJ 08540 Office: +1 7324521006 Ext238 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: access management information technology New Jersey |
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| Tue Dec 05 20:40:00 UTC 2023 |