| Job opening || IT service Management || Onsite || Contract at Remote, Remote, USA |
| Email: [email protected] |
| From: iyyappan, Smartitframe [email protected] Reply to: [email protected] Dear, Greetings from Smart IT Frame, Hope you are doing well!!! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Role: Deliver and IT Service Management Location: Washington DC (Onsite from day 1) Duration: Long Term Contract What are the top 3 skills required for this role 1. IT Service Delivery 2. Delivery management 3. O365 knowledge Job Description/ Responsibilities Strong comprehensive problem-solving skills to identify and solve issues quickly Strong project management and leadership skills Ability to work well independently as well as part of a virtual, geographically dispersed team Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency Strong analytical skills, detail-oriented, and quality-minded Exceptional verbal and written communication and presentation skills. profile BCG FED is a US federally compliant environment at BCG. The BCG FED team supports several products within Microsoft 365 GOV, including Office Pro Plus and Exchange Online. The BCG FED organization is seeking a knowledgeable and talented IT Manager that will be responsible for supporting and maintaining the BCG Federal IT environment. Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized Streamline and improve the IT teams processes to enhance efficiency and customer service. Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement. Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests. Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory. Keywords: information technology |
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| Tue Dec 05 23:22:00 UTC 2023 |