| High Priority-Systems Analyst III (Cisco UCCE)- Detroit, MI at Detroit, Michigan, USA |
| Email: [email protected] |
| From: Eswar Ulluri, TekWissen_LLC [email protected] Reply to: [email protected] Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc. Title: Systems Analyst III (Cisco UCCE) Work Location: Detroit, MI Duration: 2 Months Job Type: Contract Work Type: Remote Dept: Contact Center Infrastr Pay Rate: $55-$55/hr. Engagement Description Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelors degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required. Top 3 Required Skills/Experience Cisco UCCE (ICM/CVP) Cisco Finesse Advanced SQL Required Skills/Experience The rest of the required skills/experience. Include: Java eGain Analytics Preferred Skills/Experience Optional but preferred skills/experience. Include: eGain Analytics CRM Integrations Education/Certifications Include: Cisco Unified Contact Center Enterprise Advanced SQL Preferred Skills Java eGain Analytics. Keywords: information technology Michigan |
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| Thu Dec 07 02:35:00 UTC 2023 |