| Required:::::::SAP SD Support Analyst::::::::;:Remote(No H1b) at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. Below is the very urgent requirement please reviews it and let me know your interest in this requirement. Would appreciate if you can also share your updated resume. Title: SAP SD Support Analyst Location: Remote Duration: 6-12+ Months SAP Support Services scope will include the following functions: - Provide Level 1 and Level 2 support for SAP ECC 6.0 system. - Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed - Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology. - Participate in training workshops as needed. - Utilize ServiceNow ticketing system to classify, prioritize and enter details of each working interaction within required fields. - Participate in Team projects that enhance the quality or efficiency of SAP Support service. - Provide root cause analysis and issue resolution. Requirement: - At least 5 years of SAP Support experience - Knowledge of SAP SD module and processes. - Can speak clearly, communicate effectively, read, and write in English - Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding) - Experience in root cause analysis and ticket resolution. - Experience using ServiceNow is a plus. - Flexibility to provide 24/5 support as needed Best Regards, Harsh Chaudhary Technical Recruiter 1Points LLC [email protected] || www.1pointsys.com 115 Stone Village Drive Suite C Fort Mill, SC 29708 An E-Verified company | An Equal Opportunity Employer linkedin.com/in/harsh-chaudhary-702641198 The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future Is it necessary to print this email If you care about the environment like we do, please refrain from printing emails. It helps to keep the environment forested and litter-free. -- Keywords: information technology South Carolina South Dakota |
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| Sat Dec 09 01:32:00 UTC 2023 |