| Professional Services Program Manager || remote at Remote, Remote, USA |
| Email: [email protected] |
| From: hanshika, vyze [email protected] Reply to: [email protected] Job Description - Job Title: Professional Services Program Manager Position Type: Long Term Contract Contractor Work Location: 100% Remote MUST BE IN USA MOI - Process: 2-3 Interviews, approval process. Responsibilities: Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers. Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams. Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members. Build and continuously communicate Program Roadmap, dependencies, and deliverables Manage stakeholder expectations to gain approval from stakeholders on project milestones. Define program strategy to include Program justification Program benefits In scope / Out of scope projects Timeline and schedule Resources (how many teams, PMs, PSEs, TAs etc) Identify Stakeholders Create a program level RACI chart Define Program Success Criteria Create Program Level WBS (Work Breakdown Structure) for all the projects Create Communication plans between projects with Stakeholders Define Program Escalation Path Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes Requirements: Proficiency with forecasting and reporting metrics Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting Ability to formulate, organize, monitor, and manage inter-connected projects Ability to manage budgets and timelines for long-term projects Develop long-term plans in collaboration with customers Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation Responsibilities: Act as a SME (subject matter expert) by providing leadership and guidance to Project Managers Identify and implement improvements to the methodology, processes, and tools used by Project Managers in support of internal and external customers Collaborate as an equal partner with leadership and support teams and sales to establish scalability, reliability, and success Requirements: All of the requirements of a Program Manger plus the following: Previous experience managing customer programs with successful track record Ability to recognize patterns and course correct accordingly Strong knowledge of multiple Project Management methodologies Experience with managing programs related to DevOps Transformation, Cloud transformation or Enterprise Architecture and Governance. This position will lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers and build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams. Resource MUST CURRENTLY RESIDE in the United States! Residency and ID will be verified during the interview process and must have a valid US government issued ID. Please see attached JD. Please send me qualified candidates with an outline of how their recent (within 5yrs) experience qualifies them for this role! Experience must be demonstrated on their resume, or they will not be considered or contacted. Keywords: Idaho |
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| Mon Dec 11 19:19:00 UTC 2023 |