| 27093-1 | Cognizant Job Opening | IT Service Manager | Washington, DC. Onsite at Washington, DC, USA |
| Email: [email protected] |
| Hello Hope you are doing great! This is Nitin, I work as a Tech. Recruiter at NYTP. Reach me at [email protected]) if you want to apply for the below role: Position : IT Service Manager Location : Washington, DC. Onsite T ype : Long Term Job Summary: Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized Streamline and improve the IT team's processes to enhance efficiency and customer service. Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement. Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests. Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory Must Haves: Strong project management and leadership skills Ability to work well independently as well as part of a virtual, geographically dispersed team Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency Minimum of 8 years of information technology experience with a strong background in IT infrastructure Minimum of 2 years in a people leadership role. Experience with ITIL and ITSM practices helpful Extensive technical knowledge and hands-on experience with Azure services and technologies. Thanks, _______________________________________ Nitin Pillai | New York Technology Partners 120 Wood Avenue S | Suite 504 | Iselin NJ 08830 | www.nytp.com We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. -- Keywords: information technology New Jersey |
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| Mon Dec 11 20:23:00 UTC 2023 |