| Night Shift Application Support at Remote, Remote, USA |
| Email: [email protected] |
| From: Mohammed Shaik, www.abidisolutions.com [email protected] Reply to: [email protected] Role: Night Shift Application Support Location: Location: 100% Remote, but hiring manager is only considering candidates that reside in Maryland, Washington, D.C., or Virginia at this time Contract Duration: Long Term Job Description: The Night Shift Senior Application Support Engineer will support daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability. They will serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead. The Night Shift Senior Application Support ngineer will provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption. They will be responsible to diagnose and troubleshoot complex problems through resolution based on established runbooks and escalating issues when necessary. They will ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate. The Night Shift Senior Application Support Engineer will also provide timely notification of Level 2 system and application support teams as necessary. They will work independently with system monitoring and diagnostic tools to ensure optimal performance of operating systems; and will initiate and coordinate Health Check calls for problem identification and resolution. Must Have: 5 years experience with application support, ideally including Mainframe support Excellent customer facing and communication skills Flexibility to provide 24x7x365 coverage, position is night shift starting at 6 PM EST, subject to on-call schedule including Saturdays, Sundays, and holidays (weekly schedule will vary, could be T-Sat, W-Sun, or similar). Responsibilities: Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using Scheduling packages. Perform job restarts with needed overrides and correct JCL syntax. Monitor Scheduler queues to ensure job completion. Update Scheduler Base Calendars to reflect current years processing and Holiday schedule. Build AGENT capabilities to communicate scheduling requirements across platforms. Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling. Support upgrades and new releases to applications, platforms, and the scheduling product(s). Develops, updates, and maintains operations systems manuals, documentations, policies, inventories, written procedures relative to installing, configuration, maintaining, and using Operating Systems, subsystems software, scheduling, and information ensuring compliance with corporate security and audit regulations. Contributes to the establishment of SLAs and Metrics, monitoring performance against requirements to ensure performance targets are met. Provide timely information for audit requests for Data Center Operations. Follow IT Operations guidelines for audit reply review and approval. Provide technical assistance to all customers; IT Operations, Service Desk, and Application Programming areas to leverage technology and resolve issues/problems. Use available resources to research, resolve and recommend solutions for the complex and critical systems. Work with vendor technical support centers when troubleshooting product based issues. Work along with other IT engineers on day-to-day tasks and projects. Participate in Data Center Operations efforts for disaster recovery/business resumption initiatives and during Disaster Recovery Exercises. Engage in continual improvement of technical skill sets across mainframe and distributed technologies through training and conferences, or industry best practices. Participate in cross training of skills and processes to less experienced staff. Provide 365x24x7 on call support for assigned products and services. Qualifications: 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development. Bachelors degree in Information Technology, Computer Science, or related discipline (lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience). Must be able to work flexible day or night shifts and hours, Sunday through Saturday, and Holidays. Position is subject to being "on call" for after-hours support situations. Ability to communicate technical requirements to all levels of expertise. Proficiency in establishing and maintaining good working relationships. Knowledge and understanding of software development life cycle (SDLC). Proficiency with integrating complex and/or existing systems. Knowledge of programming languages (e.g., JavaScript, C, Python, etc.). Excellent communication skills both written and verbal. Advanced Knowledge of cloud technologies (e.g., AWS, Azure). Knowledge of database technologies (e.g., cloud, SQL, Oracle, MongoDB, PostgreSQL, etc.) Knowledge of software engineers best practices, agile methodologies, CI/CD pipelines. Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests. Strong experience with Deployment/Continuous Integration/Continuous Testing/Continuous Delivery processes and tools and have expertise in CI/CD tools and framework. Knowledge of Code quality and promotion practices. Keywords: cprogramm continuous integration continuous deployment information technology |
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| Tue Dec 12 02:42:00 UTC 2023 |