| Looking for a IT Service Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Suma, RuriSoft LLC [email protected] Reply to: [email protected] Job Title:IT Service Manager Role is onsite based out of Washington, DC. Duration: 6+ months(Need Only Locals) Need 10+Years of Experience and H1B Only on C2C. BCG FED is a US federally compliant environment at BCG. The BCG FED team supports several products within Microsoft 365 GOV, including Office Pro Plus and Exchange Online. The BCG FED organization is seeking a knowledgeable and talented IT Manager that will be responsible for supporting and maintaining the BCG Federal IT environment. Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized Streamline and improve the IT team's processes to enhance efficiency and customer service. Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement. Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests. Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory Must Haves: Strong project management and leadership skills Ability to work well independently as well as part of a virtual, geographically dispersed team Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency Minimum of 8 years of information technology experience with a strong background in IT infrastructure Minimum of 2 years in a people leadership role. Experience with ITIL and ITSM practices helpful Extensive technical knowledge and hands-on experience with Azure services and technologies. Keywords: information technology |
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| Tue Dec 12 20:59:00 UTC 2023 |