Production Support at Tampa, Florida, USA |
Email: bala@infospeeds.com |
From: Bala, InfoSpeed Services Inc bala@infospeeds.com Reply to: bala@infospeeds.com Hi All, We have multiple roles open for L1, L2 and L3 support. Please send some good folks. Telecom experience is mandatory. Title: Production Support Location: Tampa, FL or Basking Ridge, NJ or Richardson, TX Open Positions: 50 2 rounds of Interviews with us. No client Interview Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Requirements: Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Thanks & Regards, Balasubramaniyaam.V Sr. Business Development Manager InfoSpeed Services Inc bala@infospeeds.com www.Infospeedinc.com Keywords: cprogramm cplusplus Florida New Jersey Texas |
bala@infospeeds.com View all |
Tue Dec 12 22:04:00 UTC 2023 |