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Production Support at Tampa, Florida, USA
Email: bala@infospeeds.com
From:

Bala,

InfoSpeed Services Inc

bala@infospeeds.com

Reply to:   bala@infospeeds.com

Hi All,

We have multiple roles open for L1, L2 and L3 support. Please send some good folks. Telecom experience is mandatory.  

Title: Production Support

Location: Tampa, FL or Basking Ridge, NJ or Richardson, TX

Open Positions: 50

2 rounds of Interviews with us. No client Interview

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

Excellent verbal and written communication skills

Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

Requirements:

Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)

Good Understanding on Telecom O/BSS applications

Good Understanding on support cycle and Production deployments

Excellent problem-solving and analytical skills

Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

Excellent verbal and written communication skills

Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Thanks & Regards,

Balasubramaniyaam.V

Sr. Business Development Manager

InfoSpeed Services Inc

bala@infospeeds.com

www.Infospeedinc.com

Keywords: cprogramm cplusplus Florida New Jersey Texas
bala@infospeeds.com
View all
Tue Dec 12 22:04:00 UTC 2023

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