| Software Engineer (Contact Center and Cisco VoIP systems) Remote USC only at Center, Colorado, USA |
| Email: [email protected] |
| From: Ankit Upadhyay, Pivotal Technologies [email protected] Reply to: [email protected] Software Engineer Estimated Duration: 12-36 months 100% Remote Supporting the Veterans Administration Rate: $60/hr C2C. Clearance: Must be US Citizens and able to pass a Public Trust type background check with fingerprinting and drug screening Job Requirements: Bachelors degree required or equivalent in experience. Three (3) years minimum experience in the Voice/Unified Communications and Unified Contact Center Express (UCCX) fields. Job responsibilities and key requirements include, but are not limited to, the following: Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to voice, CUCM, UCCX. Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved. Collaborate with other Tier IIs and escalate to Tier III Engineers to reach successful and timely resolution for all customer issues. Conduct a warm handoff of unresolved issues or activities in progress at shift changes. Proactive Monitoring and Analysis of UC Infrastructure Support after hours maintenance on Contact Center and Cisco VoIP systems MACD and Service Request Support System level changes and maintenance Problem Management support including post-mortem reports and analysis Analysis of service infrastructure using specialized tools and systems Perform system and database backup and recovery Circuit outages; work with carriers to resolve circuit issues Patching Local PBX/Queue work at Call Center Experience with Gateway or Unity is beneficial Daily/night health checks on all systems as applicable Strong work ethic, highly responsive, dependable, and self-directed Professional communication skills (verbal and written) Good team player that takes initiative and is collaborative Thanks & Regards, Ankit Upadhyay IT Recruiter Office: +1 ( 703) 570-8775 (Ext-217) Email- [email protected] Keywords: information technology |
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| Tue Dec 12 23:11:00 UTC 2023 |