| ServiceNow ITSM Developer-Prod Suppor at Remote, Remote, USA |
| Email: [email protected] |
| From: Khayal Abbas, Scalable- Systems [email protected] Reply to: [email protected] Job Title ServiceNow ITSM Developer Rate 50 Roles & Responsibilities Enable the governance of the ITSM practices to confirm they are operating with accuracy based on defined and documented procedures. Resolve technical end user inquiries related to the ITSM tools and practices and provide Global solutions. Deliver Leadership information to multiple audiences and troubleshoot control issues and develop solutions to prevent reoccurrence. Deliver improvements to ITSM practices that support multiple applications and systems that support multiple Lines of Business. Responsible for leading process improvement assessment activities, brainstorming discussions and driving recommend solutions that increase stakeholder effectiveness to implementations. Partner with Audit (internal and external) to provide evidence on effectiveness of the ITSM practices all controls accountabilities are met and drive remediation actions developing action plans when needed. Drive, analyze, develop and document ServiceNow development stories and develop user acceptance testing and post implementation validation scripts, perform acceptance testing and post implementation validation for tool improvements for all ITSM practices and develop and maintain end user process and technical documentation for the ServiceNow tool. Perform additional ITSM team administrative functions, i.e., identify and implement industry standard, analyze business cases, create control process, perform audits, and maintain ITSM calendars, communications, and SharePoint site. Job Title ServiceNow Prod Support Rate 50 Roles & Responsibilities Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades) Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs Assists in the maintenance and administration of user profiles including groups and role management Develops procedures and scripts for monitoring and automation of manual processes Engage with product engineering and support teams to troubleshoot issues and any planned activities Follow ITSM processes for Incident, Request and Change management process Maintain system documentation for configuration and troubleshooting of known issues Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully Come up with best practices for Admin operations and enhancements based on lessons learned Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities Co-ordinates and executes Go-Live activities Follows SOX controls and helps collect data for periodic review Support requirement during off hours and weekend support, when required. Keywords: golang Colorado |
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| Thu Dec 14 01:29:00 UTC 2023 |