| Hiring Sr. Developer - Oracle Service Cloud (OSvC) | | Remote at Oracle, Arizona, USA |
| Email: [email protected] |
| From: Madhu, Yochana [email protected] Reply to: [email protected] Hi , Hope you doing good!! Im a Technical Recruiter with Yochana IT Solutions, a national IT staffing solutions provider with 13 plus years of experience delivering value to leading companies across the U.S and Canada. I'm currently staffing for a Sr. Developer - Oracle Service Cloud (OSvC) . Experience Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated. Job Title: Sr. Developer - Oracle Service Cloud (OSvC) Location: Remote Job Type: Contract Interview process: Telephonic/ Web Ex Notes: No business analyst. We need a developer who is smart enough to communicate with the stakeholders. Oracle customer service platform experience required. Sr. Developer - Oracle Service Cloud (OSvC) We are hiring an Oracle Service Cloud Senior Developer with implementation experience of Oracle Service Cloud for our client. You will assist the client in transforming and optimizing their customers experience while increasing operational efficiency. In this role, you will be responsible for OSvC configuration, development and customizations. How youll make an impact: Work with clients to define requirements and propose best practice solutions to address business needs Serve as the solution architect / senior developer for OSvC Responsible for technical features and stories Analyze the impacts of work being performed and recommend solution improvements. Facilitate and lead work groups or demos, and work productively with a wide range of people. Prepare, write, and review system documentation. Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices. Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements. Analyze agent and system efficiency to identify performance gaps. Create custom reports and dashboards as needed. Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features. Qualifications for success: 8 -10 years of OSvC Developer (hands on custom development) experience including Oracle APIs Experience defining and completing add-ins and custom developments leveraging the OSvC platform Experience integrating OSvC into eCommerce platforms including all facets of order management Extensive experience integrating OSvC into Cloud telephony platforms preferably Genesys Cloud Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training. Perform root cause analysis and troubleshooting of technical issues down to the kernel level programming as needed Experience working with offshore teams and the ability to work with offshore teams such as early morning or evening calls Experience working across the business and communicating with stake holders of all levels Thanks & Regards, Madhu, Resource Specialist, Email: [email protected] / www.yochana.com A : 23000 Commerce Drive, Farmington Hills, MI 48335. Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove Keywords: active directory information technology Michigan |
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| Thu Dec 14 02:10:00 UTC 2023 |