| Technical Lead - OSS L2 or L3 support Engineer - TIRKS role at Richardson, Texas, USA |
| Email: [email protected] |
| From: Nora West, W3Global [email protected] Reply to: [email protected] Title : Technical Lead - OSS L2/L3 support Engineer - TIRKS Employment type : Contract Location : Richardson, TX / Basking Ridge, NJ / Tampa/ FL Overview Strong knowledge in Mainframe and PL/SQL .. Serve as the subject matter expert for OSS platforms. Excellent communication and leadership skills for team collaboration and mentoring Perform advanced troubleshooting and problem resolution for complex OSS-related issues. Investigate and analyse intricate technical problems related to OSS systems, identifying root causes, and providing comprehensive solutions. Implement solutions to the identified issues by adhering the change management process. Gather requirements for minor enhancements. Collaborate with L1 and L2 support, vendors, and other teams to resolve escalated issues promptly. Implement improvements, automation, and best practices to enhance OSS system functionality. Lead or participate in planning and executing complex OSS system upgrades, patches, and enhancements. Proficiency in advanced OSS tools, software, and platforms. Good understanding of the CI/CD pipeline process for deployment. Good understand of automation tools to streamline tasks, reduce manual intervention, and improve operational efficiency. Good understanding of TIRKS system configurations, including customizations, integrations with other systems, and fine-tuning settings to meet specific business requirements. Gather requirements for minor enhancements. Troubleshoot complex technical issues related to TIRKS. Evaluate new features and functionality to improve system performance. Create and maintain documentation related to TIRKS system configurations and processes. Optimize the database structure and queries used by TIRKS to maintain optimal performance and data retrieval efficiency. Roles & Responsibilities: Provide L3 technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions. Good experience in a similar role with hands-on OSS support in the telecommunications industry. Assist in planning and executing OSS system upgrades, patches, and enhancements. Able to Configure and customize TIRKS according to the organization's specific needs. Keywords: continuous integration continuous deployment procedural language Florida New Jersey Texas |
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| Thu Dec 14 20:34:00 UTC 2023 |